We streamlined communications for a multi-billion dollar insurance company.
Task
Building an application to streamline call center operations
The Problem
The Leavitt Group Enterprises (LGE) is a large insurance corporation that provides a range of insurance and financial services to businesses and individuals. As a growing company with a dispersed workforce, LGE was in need of a reliable and efficient phone system to facilitate communication among employees and with clients. They chose FreePBX and Asterisk as a VOIP solution, but the infrastructure was missing client applications that could be customized and integrated into desktop environments.
VOIP Solution
After considering various options, LGE decided to implement Unicorn’s custom Voice over Internet Protocol (VoIP) phone solution called Foxtrot. VoIP technology allows users to make and receive phone calls over the internet, rather than through traditional phone lines. This has a number of advantages for businesses, including lower costs, greater flexibility, and improved call quality.
One of the key features of Foxtrot was its ability to integrate with LGE’s existing IT infrastructure and systems. This included integration with the company’s customer relationship management (CRM) software, Microsoft Dynamics, which allowed employees to access client information and call logs directly from their phones. This streamlined the communication process and allowed employees to provide better service to clients.
A.I. for Automation
In addition to integration, LGE also valued the automation and operational efficiency that Foxtrot provided. The system included features such as call routing and voicemail transcription, which allowed calls to be directed to the appropriate person or department and eliminated the need for employees to check voicemails manually. This freed up time and resources that could be used more effectively elsewhere.
LGE also appreciated the scalability and flexibility of Foxtrot. As the company grew and added new employees, the system was able to handle the increased demand without requiring any additional hardware or infrastructure. This helped to reduce costs and allowed the company to focus on other priorities.
Desktop VOIP Client
Another key advantage of Foxtrot was its ability to support remote work. With many employees working remotely or from different locations, the ability to make and receive calls from anywhere with an internet connection was critical. Foxtrot enabled LGE to maintain seamless communication and collaboration among employees, regardless of their location.
Overall, the implementation of Foxtrot was a success for LGE. The custom VoIP solution helped the company to improve communication, automation, and operational efficiency, and supported the company’s growth and expansion. The scalability, flexibility, and integration capabilities of the system made it a valuable asset for LGE and allowed the company to continue providing high-quality service to its clients.