The Problem
The Leavitt Group Enterprises (LGE) is a large insurance corporation serving businesses and individuals with insurance and financial services. As a growing company with a dispersed workforce, LGE needed a reliable, efficient phone system connecting employees and clients. They chose FreePBX and Asterisk as their VoIP backbone — but the infrastructure lacked client applications that could be customized and integrated into desktop environments.
VoIP Solution
LGE weighed the options and chose Foxtrot, Unicorn’s custom Voice over Internet Protocol phone solution. VoIP routes calls over the internet instead of traditional phone lines — lower costs, greater flexibility, better call quality.
The killer feature: deep integration with LGE’s existing IT stack. Foxtrot connected directly to Microsoft Dynamics, the company’s CRM, so employees could pull client information and call logs straight from their phones. Communication got faster, and client service got better.
A.I. for Automation
Automation drove real operational efficiency. Call routing sent every call to the right person or department. Voicemail transcription eliminated manual voicemail checks entirely. Time and resources went back to work that mattered.
Foxtrot also scaled effortlessly. As LGE grew and added employees, the system absorbed the demand without new hardware or infrastructure — cutting costs and freeing the company to focus on other priorities.
Desktop VoIP Client
Remote work was non-negotiable. With employees spread across locations, making and receiving calls from anywhere with an internet connection was critical. Foxtrot kept LGE’s communication and collaboration seamless, wherever people worked.
Foxtrot delivered for LGE across the board: better communication, smarter automation, stronger operational efficiency, and room to grow. Its scalability, flexibility, and integration capabilities made it a lasting asset — and kept LGE delivering high-quality service to its clients.